At Kraveablez, we take pride in the quality and safety of our products. Since our offerings are food-based and perishable in nature, we have set clear return and refund guidelines to ensure fairness and transparency for our customers.
Due to the nature of our products, we do not accept returns or exchanges once an item has been delivered.
However, if you receive a damaged, defective, or incorrect item, you can raise a claim by:
Visiting our [Contact Us] page and filling in the required details, or
Reaching out to us via our official email or WhatsApp, along with clear photographic/video evidence of the damaged, defective, or incorrect product.
Once your claim is reviewed and approved, we will issue a replacement at no additional cost.
Important Notes:
Claims must be submitted within 48 hours of receiving your order.
We cannot accept claims for items that have been consumed or used.
We do not offer refunds on items that have been successfully delivered.
In the rare case where you’ve made an advance payment and we are unable to fulfill or dispatch your order, a full refund will be issued promptly to your original payment method.
For any concerns or claims, please contact us:
📩 Email: contactus@kraveablez.com
📱 WhatsApp: 0310 4445095
At Kraveablez, your satisfaction and trust mean the world to us. We’re committed to resolving any issues swiftly and ensuring your experience stays as bold and premium as our flavors.